Frequently Asked Questions

Below are the answers to some of our most frequently asked questions.

If you have a question that's not covered here, please don't hesitate to contact us!

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General FAQ

Do I need to pay at the time of booking?

No, you do not have to pay at the time of booking.

How much deposit is required?

No deposit is required to make a booking.

Do I pay before the incursion?

You do not have to pay before the incursion. If you would like to pay before the incursion or by a certain date, let us know and we will email an invoice.

Can we get an invoice?

An invoice is normally emailed near the incursion date, prepayment is not required. Invoices are emailed directly through Xero.

Our invoice will need a PO Number

Not a problem. Just send it through and we will ensure it is on the invoice.

Can I pay with credit card?

Yes, but there is handling fee associate with credit card payments. Payment with bank transfer does not incur any additional fees.

Birthday Party FAQ

What time do I start the party?

Start the party at least 30min before the animals. This will ensure all the guests have arrived before the show starts.

How early do you arrive to set up?

We have very little to set up for the Wildlife and Bug parties, so only arrive 5min before our scheduled start time. The Rock Pool party requires more set up time, we will arrive about 20min before our scheduled start time.

Can we have the party outside?

Yes. As a general rule, if the kids are comfortable with the weather the animals are too. The Rock Pool party is outside only, as we need to tip all the water out at the end.

If the party is inside, will the animals make a mess?

Not likely, since we carry the animals they are not running around pooing on the floor.

Can we have the party at a park?

Yes, but please have an extreme weather backup plan (rain or heat). It is not fair on us to cancel the party the day before because it is raining.

Can we have the party at your location?

We are a private zoo that is not open to the public. We can visit you at any location for your party.

How do I pay?

You can either pay cash on the day or bank transfer BEFORE the party. That is funds cleared before the party. Sorry we do not have credit card facilities.

How much deposit is required?

No deposit is required to make a booking, just pay in full on the day.

Do you visit rural Victoria?

Yes we do visit the rural areas of Victoria, just let us know where you live as travel fees will apply.

Kindergarten FAQ

Can we have the incursion inside?

Animals Galore and Bugs Galore – Yes definitely. As we primarily hold and carry the animals, they are not running around making a mess on the floor. Rock Pool Galore – This program involves lots of water, so outside is best as we tip all the water out at the end. If outside is not available, please let us know so we can prepare for this.

How early do you arrive to set up?

Animals Galore and Bugs Galore – We have very little to set up, so only arrive 5-10min before our scheduled start time. Rock Pools Galore – With more equipment to bring in for this program, we arrive about 20min before our scheduled start time. We have lots of equipment to bring in, including about 90kg of salt water! And easy and close access between our vehicle and the show area please.

How many children can be involved?

Our show structure is based on group sizes of 35 children. If you have more than 35, ask about our different grouping and pricing options. Animals Galore and Bugs Galore – We recommend 35 children, but can cater for larger group sizes. Rock Pool Galore – Strictly maximum 35 children. This is based on the number of children that will fit around the rock pools we set up for this incursion. If you have more than 35 children let us know and we can explore different options.

Can we move the animals between the different rooms?

Animals Galore and Bugs Galore – Yes, the animals come in about 6 small sized boxes so it very easy to move between rooms. A helper to carry a couple of boxes is always appreciated. Rock Pools Galore – No, this program is best outside and bringing the children to us. There is a lot of equipment involved with this program, so moving between areas is impossible.

School HOliday FAQ

Can we have the incursion inside?

Animals Galore and Bugs Galore – Yes definitely. As we primarily hold and carry the animals, they are not running around making a mess on the floor. Rock Pool Galore – This program involves lots of water, so outside is best as we tip all the water out at the end. If outside is not available, please let us know so we can prepare for this.

How early do you arrive to set up?

Animals Galore and Bugs Galore – We have very little to set up, so only arrive 5min before our scheduled start time. Rock Pool Galore – With more equipment to bring in for this program, we arrive about 20min before our scheduled start time. We have lots of equipment to bring in, including about 90kg of salt water! And easy and close access between our vehicle and the show area please.

How many children can be involved?

Our show structure is based on group sizes of 35 children. If you have more than 35, ask about our different grouping and pricing options. Animals Galore and Bugs Galore – We recommend up to 35 children, but can cater for larger group sizes. Rock Pool Galore – Strictly maximum 35 children. This is based on the number of children that will fit around the rock pools we set up for this incursion.

Vacation & OOSH Care FAQ

Can we have the incursion inside?

Animals Galore and Bugs Galore – Yes definitely. As we primarily hold and carry the animals, they are not running around making a mess on the floor. Rock Pool Galore – This program involves lots of water, so outside is best as we tip all the water out at the end. If outside is not available, please let us know so we can prepare for this.

How early do you arrive to set up?

Animals Galore and Bugs Galore – We have very little to set up, so only arrive 5-10min before our scheduled start time. Rock Pools Galore – With more equipment to bring in for this program, we arrive about 20min before our scheduled start time. We have lots of equipment to bring in, including about 90kg of salt water! And easy and close access between our vehicle and the show area please.

How many children can be involved?

Our show structure is based on group sizes of 35 children. If you have more than 35, ask about our different grouping and pricing options. Animals Galore and Bugs Galore – We recommend 35 children, but can cater for larger group sizes. Rock Pool Galore – Strictly maximum 35 children. This is based on the number of children that will fit around the rock pools we set up for this incursion.

Library FAQ

Can we have the incursion inside?

Animals Galore and Bugs Galore – Yes definitely. As we primarily hold and carry the animals, they are not running around making a mess on the floor. Rock Pool Galore – We have refined our set up specifically to have indoor library shows. This program involves lots of water! We put down rubber backed picnic rugs to catch any spilt water and have lots of towels around for the children to use. At the end we use mini pumps to get all the water out of the rock pools and into containers for the water to be taken away. If we can have a door to outside nearby it will help with the pack up process.

How early do you arrive to set up?

Animals Galore and Bugs Galore – We have very little to set up, so only arrive 5-10min before our scheduled start time. Rock Pool Galore – With more equipment to bring in for this program, we arrive about 20min before our scheduled start time. If possible, easy and close access between our vehicle and the show area. We have lots of equipment to bring in, including about 90kg of salt water!

How many children can be involved?

We strongly advise taking bookings for the incursions. Don’t forget the parents will also be there, so you can almost double the number. Animals Galore and Bugs Galore – Maximum 35-40 children. Rock Pool Galore – Strictly maximum 35 children. This is based on the number of children that will fit around the rock pools we set up for this incursion.
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